Bilingual Central Scheduler Registry

ESSENTIAL FUNCTIONS AND DUTIES


• Ensure all phone calls are answered in a timely (3 rings preferably), professional manner while warmly introducing self to caller and demonstrating sensitivity to diverse populations.

• Obtain an NPI for non-staff/unassigned physicians, and note this information in the system.

• Effective use of the online eligibility system in use at the facility to verify initial eligibility.

• Obtain and update all demographic information including address, phone, employer next of kin, emergency contact, etc... per the Meditech scheduling/pre reg screens.

• Must generate an Advanced Beneficiary Notice (ABN) via phone on all Medicare recipients per ABN department policy. This document must be scanned into the EMR for date of service.
Familiar with regulatory compliance related to Medical Necessity; also has a working knowledge of CPT/ICD codes.

• Knowledge of insurance plans, policy numbers, contracted vs. non contracted and the Sinai Health System Charity policy. Ability to adapt to insurance rule changes on a daily basis and attend insurance company orientation as volume permits.

• Must generate an Advanced Beneficiary Notice (ABN) via phone on all Medicare recipients per ABN department policy. This document must be scanned into the EMR for date of service. Familiar with regulatory compliance related to Medical Necessity; also has a working knowledge of CPT/ICD codes.

MINIMUM EDUCATION:

HIGH SCHOOL DIPLOMA OR G.E.D EQUIVALENT