Job Announcement



Position Summary

The care team Operator/Scheduler, responsible for handling incoming calls and scheduling appointments, is the first member of the care team to interact with patients. Dispatchers function as switchboard operators in directing calls to the appropriate department or care team operator.

Principal Duties and Responsibilities
Make appointments for care team patients.
Answer inbound calls and function as a switchboard operator.
Direct patient calls requiring clinical advice to appropriate care team nurse.
Process appointment cancellations and rescheduling due to change in provider schedules as assigned by the supervisor.
Works to ensure that the Department is operating effectively and efficiently, consistent with the Health Center’s mission.
Attend staff meetings as announced by supervisor.
Ensure compliance with standards, laws and regulations as promulgated by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and the State and Federal Governments.
Greet and interact with all patients, staff and visitors in a pleasant and professional manner.
Other duties as required.

Required Skills or Abilities
Bilingual in Spanish
Requires some computer skills (Windows based) and telephone experience preferred.
Experience with Microsoft Office a plus.
Demonstrates abilities for working in a multi-cultural setting.
Ability to strongly embrace and personify the mission of Lawndale Christian Health Center.
Ability to collaborate and interact with a diverse group of health care professionals.
Ability to multi-task and problem solve in a fast-paced work environment.
Excellent guest relations skills.
Typing speed of 45 wpm.

Required Knowledge, Experience, or Licensure/Registration
High School diploma or equivalent