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Employment Security Specialist I 01/14/2019Under general supervision, provides information and guidance to employers and clients concerning IDES Employment Service programs; assists in collecting program information to analyze for effectiveness. Utilizing Illinois Job Link, reviews and researches employer and/or client accounts, resolving discrepancies and ensuring accuracy. Monitors agency and regional training programs designed to provide increased employability skills to clients; ensures programs fulfill client needs. Using a personal computer, reviews and processes job orders, provide technical assistance to employers and clients; compile information for program and goal planning on employer and client needs. Responsible for providing prompt and accurate responses, as well as quality customer service, in accordance with established agency goals. Assists manager with various office and administrative duties related to the management of Employment Services for the Region. |