Employment Security Specialist I

Under general supervision, provides information and guidance to employers and clients concerning IDES Employment Service programs; assists in collecting program information to analyze for effectiveness. Utilizing Illinois Job Link, reviews and researches employer and/or client accounts, resolving discrepancies and ensuring accuracy. Monitors agency and regional training programs designed to provide increased employability skills to clients; ensures programs fulfill client needs. Using a personal computer, reviews and processes job orders, provide technical assistance to employers and clients; compile information for program and goal planning on employer and client needs. Responsible for providing prompt and accurate responses, as well as quality customer service, in accordance with established agency goals. Assists manager with various office and administrative duties related to the management of Employment Services for the Region.

Requirements:
Requires knowledge, skill and mental development equivalent to the completion of four years college with major courses in the social sciences; or requires four years of work experience in program research evaluation or design with two of the years at the professional level. Requires working knowledge of the appropriate provisions of the Illinois Unemployment Insurance Act and applicable State and Federal laws. Requires knowledge of automated system capabilities within IDES. Requires the ability to travel; effectively communicate ideas, both orally and in written form; organize and analyze pertinent data; and to use a personal computer with related software programs.