Job Announcement

Community Support Representative Uber


•Be able to learn and master multiple systems (knowledge base and various contact management systems)
•Communicate quickly and effectively to various levels internally at Uber and externally to users as needed
•Be a subject matter expert on processes and may help internal Uber CSRs as well as users with complex problem solving
•Triage urgent issues, escalate to appropriate stakeholders, and drive them to resolution as necessary

• Bachelor’s Degree in Business, Communications, English or Journalism
•Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments preferred
• Crisis counseling experience