Job Announcement

Switchboard Operator Human Services State of Illinois


Description and Duties:
Under direct supervision, performs routine work in operating a DHS local office switchboard carrying a heavy traffic load; talks to clients during operation of switchboard; serves as back-up receptionist. Performs functions requiring interaction with recipients/clients which regularly involve translating for Spanish speaking individuals.

Minimum Requirements:
Requires knowledge, skill and mental development equivalent to completion of four years of high school. Requires working knowledge of switchboard operations and telephone etiquette. Requires elementary knowledge of public relations. Requires ability to communicate effectively in Spanish at a colloquial level.